FAQ

Our ballotins, boxes and pouches are available to order online, in the formats and assortments shown on the Order page.

Yes: online orders are meant for companies and special occasions and start at a minimum amount shown in the cart. Discounts apply by quantity tier.

As long as preparation has not started, yes. Contact us as soon as possible with your order number and we will adjust quantities, products or delivery details.

Build your cart, then request a quote from it: a document is generated with your details, ready to pass on to your purchasing department.

Yes, on quote. Bank details appear on the document and the order leaves as soon as payment is received.

Yes, we deliver across the whole island, with refrigerated delivery.

Usually two to five working days after confirmation, longer for large quantities or personalised assortments. The lead time is stated on your quote.

Our chocolates travel in insulated parcels with a refrigerated delivery service, to arrive in the state they left the shop.

That is exactly what online ordering is designed for: team gifts, end-of-year celebrations, events, gestures to your clients.

Yes: a card, a message, and on request your logo or a specific assortment. Tell us about your project through the contact form.

Yes, by amount tiers, applied automatically in the cart and shown on the quote.

Yes. Let us know as early as possible to set the delivery date and, if needed, several addresses.

In Saint-Denis and Saint-Pierre. Addresses, opening hours and maps are on the Our shops page.

Of course: in the shop, loose chocolates are picked one by one, with no minimum.

The great houses are there all year; some treats follow the seasons and arrivals.

Yes: Easter, the end-of-year celebrations and Valentine’s Day bring their collections every year.