Return policy
At La Chocolaterie, we do everything we can to offer you products of the highest quality. Because our products are food, and to guarantee the safety and freshness of our chocolates, specific conditions apply to returns and refunds.
1. Food products and right of return
Chocolates, confectionery and other food products sold by La Chocolaterie generally cannot be returned after delivery, in line with the rules applicable to perishable or sensitive goods.
We invite you to check your order carefully before confirming it.
2. Damaged products or order errors
If you receive a damaged or defective product, or one different from what you ordered, please contact us within 24 hours of receiving your order.
To help us handle your request, we may ask you to provide:
- A description of the problem;
- Photographs of the product and its packaging;
- Your order number.
After checking, La Chocolaterie may offer, depending on the situation:
- A replacement product;
- A credit note;
- A partial or full refund.
3. Cancelling or changing an order
An order can be cancelled or changed as long as its preparation has not started.
For any change request (quantities, products, delivery information or contact details), please contact our team as soon as possible.
Once the order has been prepared or shipped, cancellation or changes may no longer be possible.
4. Corporate and personalised orders
Orders for companies, events or bespoke projects may be subject to specific conditions, in particular when they involve large quantities or personalised elements (packaging, messages, cards or specific assortments).
The cancellation, change or refund terms applicable to these orders are stated when the quote or order is confirmed.
5. Delivery and storage of products
Our chocolates are prepared with care and delivered in suitable conditions, in particular through a refrigerated delivery service across the whole of Réunion.
On receiving your order, we recommend checking the condition of your parcel and storing the products as indicated to preserve their taste.
6. How to request a return or refund
For any question about an order or to report a problem with a product received, you can contact our team:
Email: contact@lachocolaterie.re
Phone: +262 262 20 44 22
Contact form: available on our site
We undertake to consider each request carefully and to offer you a suitable solution as quickly as possible.
7. Exceptions and limitation of liability
La Chocolaterie reserves the right to refuse a return or refund request when the conditions set out in this policy are not met, in particular in the event of poor storage of the product after delivery or improper use.
8. Changes to this policy
La Chocolaterie reserves the right to change this return and refund policy at any time to reflect changes in its services, products or applicable regulations.
The version in force is the one published on the site at the time of consultation.
Last update
Last update of this policy: 21 October 2026
